Return & Refund Policy

At Lodge & Field, we want every order to arrive fresh, accurate, and ready to enjoy. If something isn’t right, please reach out through our website’s contact page with your order number and a description of the issue.

Coffee Returns

Because coffee is a perishable food product, we do not accept returns or exchanges on coffee. If you have a concern about its quality, contact us so we can review the issue and help.

Damaged, Defective, or Incorrect Orders

Please contact us within 30 days of delivery if your order arrives damaged, contains the wrong item, or has a quality issue. Include your order number and photos of the product and packaging, when applicable.

Once we verify the issue, we’ll arrange a replacement or refund for the affected items at no additional cost. Please do not send products back unless we provide instructions.

Merchandise Returns

Unused, unwashed merchandise in its original condition and packaging may be returned within 30 days of delivery. Contact us for approval and return instructions before shipping anything back.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable unless the return results from our error.

Refunds

We’ll notify you when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.

Order Changes & Cancellations

Contact us as soon as possible to request a change or cancellation. Once an order enters fulfillment, we may be unable to modify or cancel it.

Need Help?

Visit our contact page and include your order number so we can assist you.

This policy does not limit any rights you may have under applicable consumer protection laws.